In order for you to feel secure in the processing of your personal data, it is essential that you have a comprehensive understanding of the Göteborg Opera’s personal data management policy. See below for the policy.
Terms and conditions
This document was updated most recently on: 2019-03-12
Göteborg Opera processes the personal data of its customers and users within the company. Göteborg Opera maintains a database of the company’s customers and users who have registered with or purchased something from Göteborg Opera.
The database may contain personal data such as names, postal addresses, phone numbers and e-mail addresses and, if a purchase is made, delivery, payment and purchasing details, profiling based on address, and data based on use of digital services.
Data controller
The Göteborg Opera AB (556121-7828, Christina Nilssons gata, 411 04 Gothenburg) is responsible for the processing of personal data. The data controller is responsible for ensuring that the Göteborg Opera's processing of personal data is done in accordance with current legislation.
The personal data is processed in order to:
Be able to deliver the ordered performance ticket/product or service.
Provide basic information about the service/visit/product.
Manage complaints and changes.
Legal basis: Completion of a sales contract.
Storage period: Until the purchase has been completed (including delivery and payment) and for a period of 36 months thereafter, for the purpose of dealing with any refunds.
The personal data processed:
Data about registered newsletter recipients
To be able to offer customers relevant offers and information in the form of newsletters or information linked to purchases from and visits to the Göteborg Opera.
Data about purchasers of products, services, memberships or subscriptions:
To be able to offer customers relevant offers and information in the form of newsletters or information linked to purchases from and visits to the Göteborg Opera.
In order to understand what type of marketing to use, analyses are made of:
How web pages and other digital channels are used (e.g., which pages and parts of pages are visited and what searches have been made).
Purchase history.
Age and place of residence. Results from customer satisfaction or market research surveys.
Legal basis:
Newsletter recipients – legitimate interest.
Registered and unregistered customers – legitimate interest.
The processing is necessary to satisfy our mutual interest in marketing products.
Storage period: For a period of 36 months from the time of collection or until consent has been revoked.
The personal data is processed in order to:
Allow customers to make restaurant bookings in advance.
Manage reservations and changes.
Communicate with the customer and respond to inquiries.
Legal basis: Legitimate interest. The processing that is necessary in the interests of both the Göteborg Opera and yourself to be able to manage table bookings.
Storage period: For a period of 36 months from the time of collection or until consent has been revoked.
The personal data is processed in order to:
Communicate with competition participants.
Communicate with participants before and after an event. (e.g. Receipt of entry confirmations, questions or evaluations).
Select winners and pass on prizes.
Legal basis: Legitimate interest. The processing that is necessary in the interests of both the Göteborg Opera and yourself to be able to manage competitions and events.
Storage period: For a period of 36 months from the time of collection.
The personal data is processed in order to:
Communicate with the customer and respond to requests that come in to the customer service department via telephone or digital channels (including social media)
Investigate complaints and support requests (including technical support)
Legal basis: Legitimate interest. The processing that is necessary in the interests of both the Göteborg Opera and yourself to be able to manage customer service cases.
Storage period: Until the customer service case has been concluded and for a period of 36 months thereafter
The personal data is processed in order to:
Storage period: Until the purchase has been completed (including delivery and payment) and for a period of 36 months thereafter.
The personal data is processed in order to:
Storage period: Storage period: For a period of 36 months from the time of collection.
We use “visitor action pixels” from Facebook Inc. (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
This allows user behaviour to be tracked after they have been redirected to the our website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.
The legal basis for the use of this service is “legitimate interest” (Article 6 paragraph 1 sentence 1 letter f GDPR). You can object to the collection of your data via visitor action pixels, or to the use of your data for the purpose of displaying Facebook ads by adjusting your settings at the following address.
Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation: https://www.privacyshield.gov/
The personal data is processed in order to:
The categories of personal data processed are:
Legal basis: Legal obligation, if a legitimate alternative interest exists (if no legal obligation exists), if processing is necessary to meet our legitimate interest in preventing the abuse of a service or to prevent, investigate and guard against crimes against the company. For camera surveillance of our premises we have a legitimate interest. A balance of interests has been completed and documented but is not public for security reasons.
Storage period: For a period of 36 months from the time of collection.
Storage of camera surveillance material: From the date of collection and for 60 days thereafter.
The Göteborg Opera uses cookies and similar technologies to collect information about how our digital services are used and to give users a customised experience.
Cookies are small text files and are widely used on the internet. The files are read and stored by the browser on the device that is being used to visit the websites. The Göteborg Opera’s customers and registered users give their consent to the use of cookies upon their first visit to the site.
You can disable cookies in the browser’s settings and can delete cookies that have already been saved. In some cases, disabling cookies might limit the functionality of the services and affect the online experience. For further information about cookies, visit minacookies.se.
It is also possible to control targeted advertising on the browser. For further information, visit youronlinechoices.com
Göteborg Opera is the sole owner of the personal data collected. We do not sell this information to third parties. The Göteborg Opera will not, without your consent, pass on information about you except if it is required to deliver one of our services or products (e.g. for distribution purposes, printing, reselling, and IT services in the form of operation and maintenance), to a so-called personal data processor.
When your personal data is shared with the personal data processor, it is only for purposes that are consistent with the purposes for which we have collected the information. We have written agreements with all the personal data processors in which they guarantee the security of the personal data processed.
When your personal information is shared with a company that is and independent data controller e.g. Government agencies, acquiring banks, etc., the privacy and personal data management policy of that company applies.
A transfer of personal data to authorities only takes place where this is required by law or a decision of an authority.
All users have the right, free of charge, to withdraw their consent, request rectification/erasure of any inaccurate data, or request, in writing, access to their personal data, and object to processing and use of their personal data for marketing purposes. To exercise these rights, send your request by email to: marknad@opera.se.
Newsletter recipients may adjust their details or cancel their subscription at any time by using the links provided in the footer of each email.
You have the right to request the deletion of personal data that we process if:
If the registered believes that we contravene laws, rules or contracts, a complaint can be left with the Swedish Data Protection Authority.
Personal data are saved while the user relationship is active and for up to three years thereafter, or in accordance with the consent given. The consent is valid until the user personally withdraws it. The consent remains valid even if the service is not being used. The consent is not dependent on any purchase of services/products.
The processing takes place in accordance with the applicable legislation, which means that personal data is not retained for longer than is necessary in consideration of the purposes of the processing.
If our right to process your personal data is based on your consent or the performance of an undertaking in a contract with you, you have the right to request that the information relating to you and submitted to us is transferred to another controller (so-called data porting).
The Göteborg Opera uses cookies and similar technologies to collect information about how Göteborg Opera’s digital services are used and to give users a customised experience.
Cookies are small text files and are widely used on the Internet. The files are read and stored by the browser on the device that is being used to visit the websites. Göteborg Opera’s customers and registered users give their consent to the use of cookies when first visiting the website, or after having deleted their cookies.
You can disable cookies in the browser’s settings and can delete cookies that have already been saved, using the control available in the bottom left hand corner of the browser window, when on opera.se. You may change your choices at any time. Please note that if you choose to disable "functional cookies", this may limit the functionality of the website and affect your online experience.
It is also possible to control targeted advertising on the browser. For further information, visit www.youronlinechoices.com.
You can also find instructions on how to manage or remove cookies in the most popular browsers on their own support pages.
The Google Analytics cookie collects information about the behaviour of visitors to our website. We use this information to see which content is used, and so improve our visitors' experience.
Read Google's privacy policy here: https://policies.google.com/privacy
For further information on personal data management or if you have any questions, please feel free to contact us at:
The Göteborg Opera
Christina Nilssons gata
411 04 Gothenburg
info@opera.se
Tel. +46 31 108 000
This privacy policy may be updated to address disruptions or to comply with new legal or technical requirements. The latest updated version of our personal data management policy will always be available on this page. In the event of significant changes (e.g. personal data processing purposes), you will be informed by email.