Terms and conditions of purchase

Personal data policy
Terms and conditions
Personal data policy
Terms and conditions
Environmental policyEnvironmental policy

Updated 4 June 2021

Purchases
In order to purchase a ticket, you must register as a user and provide details of your name, home address, email address, telephone number and date of birth. Payment is made online using a charge card. The details you provide are used to complete your purchase. The same details are also used to contact you, for example, if there is a problem with your purchase, a performance cancellation or similar.

For information about how the Göteborg Opera processes your personal data, please refer to the terms and conditions below or visit https://www.opera.se/en/corporate-documents-and-policies/personal-data-policy/.

Tickets
Your barcoded ticket is your key to a certain opera performance or event. The ticket barcode will only be scanned and accepted once. Consequently, your barcoded ticket cannot be copied or used more than once.

If you are unable to attend a performance or event, you have the right to transfer your ticket to another person. Please note that some price categories are subject to certain conditions which require you to present an ID, student card or stage pass at the main entrance door. However, this will be clearly indicated on your ticket and further information can be found on the Opera website.

Tickets cannot be transferred or resold for commercial purposes. This includes:

• Using tickets at competition prize-givings or similar events unless permission is obtained in advance from the organiser.
• Transferring tickets in conjunction with the sale of various goods and services such as travels, restaurant visits, hotel accommodation, etc., unless permission is obtained in advance from the organiser.
• Selling or transferring tickets for commercial purposes regardless of price.
• By using and selling tickets for commercial purposes, the tickets become null and void. The Göteborg Opera shall be entitled to compensation for any and all costs associated with the cancellation of tickets as a result of unauthorised ticketing.

Online tickets purchased via opera.se
To purchase tickets online, do the following:

• Search and find ticket(s)
• Make sure that you have booked the seats you want, as well as any extra products you might want.
• Log in if you are already registered as a customer. If you are not already registered you may either register without logging in, or you can register a personal account easily using the instructions provided in the interface.
• Fill in your contact details, making sure to check for typing errors.
• If you want to pay for your tickets with a gift card and you have one on hand, fill in your gift card number and PIN code.
• Accept the terms and conditions.
• Choose a payment method and fill in the details for that payment method.
• Approve the purchase.
• Your order confirmation can now be viewed on the screen. You will receive a confirmation email within a few minutes.

As a customer, you are responsible for checking the correctness of your booking (postal and email addresses, event date and time, number of tickets, etc.) as well as the arrival of your ticket(s) in good time before the event.

Delivery of tickets
Physical tickets are sold through our onsite Box Office. When buying your ticket directly from the Opera we offer both PDF and mobile phone tickets. You can download your ticket from a link in an email that is sent to the email address you provided during the purchase process. You will receive this email soon after you have completed your purchase. If you do not receive your tickets via email within 24 hours after you have completed your purchase, please call the Box Office on tel. +46 31 131 300 or send an email to biljetter@opera.se.

If you are not able to download your tickets from the order confirmation page or do not receive the order confirmation email, then you can instead log in to your personal account (if you have created one) and access your mobile tickets from there. If you have trouble getting access to your order, please contact the Göteborg Opera on tel. +46 31 131 300.

For opening hours, visit https://www.opera.se/en/visit-us/opening-hours/.

Lost tickets
Have you lost your ticket to an event? We can arrange for a new ticket to be issued. Just send an email to biljetter@opera.se

Exchange and cancellation
Exchange
You can change your ticket to a different performance of the same production up until the day before the performance, subject to availability. When you change tickets, The Göteborg Opera charges an exchange fee of SEK 30 per ticket. You pay this fee when you change the ticket.

Cancellation
With the Göteborg Opera’s cancellation protection, you can cancel your ticket up to four weeks prior to the performance date. You can buy cancellation protection along your ticket. The cancellation protection only applies for the performance you purchased it for. The price of the ticket will be refunded. In the event of illness or criminal damage, you can cancel up until the day before the performance, in which case you’ll receive a gift voucher equivalent to the price of the ticket. Cancellation due to illness or criminal damage must be verified with a medical certificate or a police report.

For terms and conditions applicable to Rebooking Protection, please visit https://www.opera.se/en/tickets/ticket-exchange-and-cancellation/.

Cancellation of performance
In the event that a production or event cannot be performed, it will be cancelled. We will then contact you either by e-mail or mobile. You will be given the option of either receiving a refund for the cost of your ticket or exchanging your ticket for another performance date. The repurchase/exchange must be made within 3 weeks from the cancelled performance or event. Administrative fees are non-refundable.

A change of repertoire, location/venue or a partially performed production or event does not constitute a cancelled performance and is usually non-refundable.

Force Majeure
The Göteborg Opera’s obligation under the terms and conditions, including the responsibility to carry out the event and including the ticket buyer´s right to a refund, is cancelled if the event is affected by a force majeure situation before or during the event. Force majeure means a circumstance that is beyond the control of the Göteborg Opera, including but not limited to war, riot, terrorism, volcanic eruption, fire, flooding, strike, weather, national security orders, or instructions from national or local authorities.

Ticket bookings
When booking ticket(s), you must confirm the name of the performance you wish to see, number of tickets required, preferred seating area price and performance date before the expiry date of your booking. Once the expiry date of your booking has passed, your tickets will be offered for resale. Once you have confirmed and/or paid for your booking, the ticket(s) will be sent in PDF-format to the e-mail address specified in your booking.

Personal data
On 25 May 2018, the General Data Protection Regulation (otherwise known as GDPR) came into legal force in all EU Member States. The regulation reinforces the rights of individuals with regard to privacy in the processing of personal data. The Göteborg Opera will only collect and process your personal data with your consent and when the processing of such data is required by law. In order for you to feel secure in the processing of your personal data, it is essential that you have a comprehensive understanding of the Göteborg Opera’s Personal Data Management Policy.

For information about why and how the Göteborg Opera registers and processes your personal data and use cookies, please visit https://www.opera.se/en/corporate-documents-and-policies/personal-data-policy/.

In addition to what is stated in our Personal Data Management Policy, your personal data may be used to contact you in connection with information about your ticket purchase at the Göteborg Opera.

Any questions or concerns?
If you have any questions or concerns about your ticket purchase, please contact the Göteborg Opera Box Office on tel. +46 31 131 300 or send an e-mail to: biljetter@opera.se

GöteborgsOperan
Christina Nilssons gata
411 04 Göteborg

Disclaimer of responsibility
The Göteborg Opera assumes no responsibility for any pricing errors or sold out events.